Our Services
Just Say the Word, We Can Do it all!
A Step-By-Step Roadmap To Success
What we offer:
We are able to service and maintain not only our products, but other brands too. This means that when you partner with us, you benefit from “One point of contact” for the management of your full fleet of devices, whether supplied by us or not.
When it comes to support and service, our capabilities are diverse and extensive – enabling us to guide our clients towards the solution with the best possible return on invest and ultimately to electing to partner with us as their preferred service provider.
Workplace infrastructure advisory & transformation.
What we do:
Provide consulting services to add value to our clients over and above the SLA and contract. We identify and implement improvements to services and processes in support of OUR CLIENTS’s business outcomes, improve efficiency and effectiveness and reduce risk as well as costs of delivery.
Provide consulting services to add value to our clients over and above the SLA and contract. We identify and implement improvements to services and processes in support of OUR CLIENTS’s business outcomes, improve efficiency and effectiveness and reduce risk as well as costs of delivery.
Focus area:
– workplace wellness,
– remote work policies,
– governance and
– compliance to IT readiness
Outcomes:
– Provide, manage and prioritize identified continuous improvement initiatives – Document and report on continuous improvement initiatives – Provide input to OUR CLIENTS on end user training requirements based on service desk analysis.
– Provide, manage and prioritize identified continuous improvement initiatives – Document and report on continuous improvement initiatives – Provide input to OUR CLIENTS on end user training requirements based on service desk analysis.
Custom finance services.
What we do:
Offer flexible short-term rental finance and service options from our wholly owned, internal-finance house.
Offer flexible short-term rental finance and service options from our wholly owned, internal-finance house.
Focus area:
A Key focus of the Ngombe adopted methodology is tailoring a solution and pricing structure that offers Our clients the flexibility in structuring the cost matrix and billing process to meet the unique requirements specific to the Our clients’ environment, taking into account the difference between our clients’ sites and functions being performed in the various branches.
A Key focus of the Ngombe adopted methodology is tailoring a solution and pricing structure that offers Our clients the flexibility in structuring the cost matrix and billing process to meet the unique requirements specific to the Our clients’ environment, taking into account the difference between our clients’ sites and functions being performed in the various branches.
Outcomes:
– Flexible rental finance
– Business ash Flow
– Obsolescence
Maintenance & support services.
What we do:
In order to control service delivery Ngombe Business Solutions requires a Service Level Agreement – this document defines the costs, measurements and controls to be adopted to ensure the services are delivered according to the agreed standard. This agreement forms the backbone of the governance effort at OUR CLIENTS. In addition to this Ngombe Business Solutions follows the ITIL service management methodology and as such standardized ITIL processes and controls have been included at every level of service delivery within the organization.
In order to control service delivery Ngombe Business Solutions requires a Service Level Agreement – this document defines the costs, measurements and controls to be adopted to ensure the services are delivered according to the agreed standard. This agreement forms the backbone of the governance effort at OUR CLIENTS. In addition to this Ngombe Business Solutions follows the ITIL service management methodology and as such standardized ITIL processes and controls have been included at every level of service delivery within the organization.
Focus area:
Our focus is to continuously improve the capabilities of your workplace system(s) to meet ever-changing business requirements, allowing you to stay competitive and compliant.
Our focus is to continuously improve the capabilities of your workplace system(s) to meet ever-changing business requirements, allowing you to stay competitive and compliant.
Outcomes:
– Minimising Support Costs
– Business continuity
– Peace of mind
Sourcing services
What we do:
– Ngombe supplies quality brands at competitive prices.
– Through our channel & strategic partners we go out to source out the very best quality products & brands for all our clients’ needs.
– Ngombe supplies quality brands at competitive prices.
– Through our channel & strategic partners we go out to source out the very best quality products & brands for all our clients’ needs.
Focus area:
– IT infrastructure (cloud & on prem)
– Print
– Security infrastructure
– Alternative energy infrastructure
– IT infrastructure (cloud & on prem)
– Security infrastructure
– Alternative energy infrastructure
Outcomes:
The range of independently sourced brands guarantees outstanding results that, in turn, improve overall productivity and performance.
The range of independently sourced brands guarantees outstanding results that, in turn, improve overall productivity and performance.
